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For many years, the typical office worker would spend most of the day at their desk, using a landline phone to communicate with customers, colleagues and other stakeholders. However, those days are long gone. With the rise of mobile devices and the always-on culture, the traditional image of an office worker sitting at a designated desk has been replaced by the dynamic worker taking a conference call from home, seamlessly transitioning calls to their mobile in the car or instant messaging with their whole team while waiting for a meeting to commence. And with this, the demands of efficient communication systems have changed.

This shift in working and communication style has partly been enabled by the rise of cloud communication platforms, which are now considered the go-to option for many small and large organisations. As cloud systems take over the business communication world, it's essential for business leaders and IT experts to understand when cloud is best.

Here are the top five signs that a cloud communication platform is the best option for your organisation.

 

SaaS (or cloud) communication platforms, offered on a subscription basis, have revolutionised the business communications market. Cloud communication means the communication platform is a set of licenses in a Data Centre, instead of a system in a cupboard that handcuffs you to a carrier.

Many businesses opt for cloud communication solutions because they realise that it can help them transform their customer and employee experiences. With one system of engagement for voice, video, collaboration and contact centre, as well as one system of intelligence on one technology platform, cloud solutions help businesses to communicate more efficiently and to exceed the speed of customer expectations.

However, the benefits of cloud communication systems do not end with exceeding customer expectation. The best-in-class solutions can offer both small and large businesses a whole range of benefits. Let’s take a closer look at some of these benefits.