For many years, the typical office worker would spend most of the day at their desk, using a landline phone to communicate with customers, colleagues and other stakeholders. However, those days are long gone. With the rise of mobile devices and the always-on culture, the traditional image of an office worker sitting at a designated desk has been replaced by the dynamic worker taking a conference call from home, seamlessly transitioning calls to their mobile in the car or instant messaging with their whole team while waiting for a meeting to commence. And with this, the demands of efficient communication systems have changed.
This shift in working and communication style has partly been enabled by the rise of cloud communication platforms, which are now considered the go-to option for many small and large organisations. As cloud systems take over the business communication world, it's essential for business leaders and IT experts to understand when cloud is best.
Here are the top five signs that a cloud communication platform is the best option for your organisation.
1. You have many people who make and receive numerous calls throughout the day.
The more people you have using voice and video calls to do their job and the more calls those people make, the higher the chances that a cloud communication platform would be the most cost-effective solution for you. Therefore, if voice and video calls are a big part of your business, you probably want to take a closer look at implementing a cloud communication system.
2. You want to be able to use multiple different communication channels in addition to phones.
The second clear sign that a cloud communication solution might be best for you is if you and your team want to be able to communicate not only via phone but also leverage channels like chat, audio & video conferencing and collaboration.
3. At least some of your people work remotely and need to communicate while on the go.
Cloud communication systems remove the traditional requirement to be present in an office to work. Now, employees and managers can work anytime, anywhere – all they need is an internet connection. In addition, cloud systems make it seamless to hand over calls between desk phones and mobile phones. Therefore, if some of your people work remotely, a cloud communication system is probably an excellent option.
4. You pay a high maintenance fee for your current phone system.
One of the key benefits of cloud communication platforms is that they remove the need for on-site hardware and the hassle and cost of maintaining and managing them. If you are currently burdened with high maintenance cost for your phone system, a cloud solution might help you realise significant cost savings.
5. You are an innovative business and want to make sure your communication solution is up-to-date with the latest trends and developments – now and in the future.
Most leading cloud communication providers are innovative businesses themselves and continuously improve their products to keep up with technological advances and customer demands. Even better, the latest software updates and new features are usually pushed via automatic updates directly in the backend with no, or very minimal, impact for the end-user. That means no more scheduled on-site outages due to on-premise hardware or firmware upgrades. Therefore, cloud communication solutions are an attractive option for businesses who want to make sure they are at the forefront of communication technology.
Whether just one or all five of these signs apply to you, it probably means that it’s worth giving cloud communication platforms a closer look.
Learn more about cloud communication platforms
To learn more about cloud communication platforms, including the key benefits, how they are different from traditional phone systems and how to go about implementing one, download our free cloud communication Buyer’s Guide.
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