8x8 cloud communications

8x8 Global Cloud Communications
Multiply the possibilities with global cloud communication
There are good reasons why many businesses are pivoting towards cloud-based phone systems for their communication needs - cost savings, flexibility and agility are just the beginning. Syndeticom has taken the guesswork out of choosing the best platform, bringing one of the world’s top-tier cloud communication solutions to Australia.

8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

8x8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8x8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment. 

Interested in 8x8?

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Virtual Office

Enterprise Communications as a Service includes:

Complete Business Phone & UC
Advanced business phone & UC features

App integrations

Cloud-delivered scalability & business continuity

Polycom desk phone

CRM integration
Easy Collaboration
Easy collaboration & content sharing

Cloud-based phone

On-the-go communications

Flip active calls between devices

Single number reach from anywhere
Business Performance Analytics
Optimise sales & agent performance

Manage service quality

Intelligent and actionable insights

SaaS Tools

Advanced and real-time reporting

Flexible Work Arrangements

Current Pain:

  • Employees juggle multiple numbers for work - mobile, home, office
  • Disparate and non-integrated apps. Not easy to enable mobility and remote work
  • No access to full functionality when outside the office
  • No continuous communication when moving between locations and devices
  • Business growth is constrained by geography and normal business hours

8x8 Benefits:

  • Single number reach from anywhere
  • Full integrated directory/prescence, softphone, mobile app and collaboration
  • Unified functionality - IM, voice call, video call, collaboration - across any device
  • Flip active calls between devices
  • SaaS tools - Switchboard, Analytics - for anywhere access

Product Features

  • Virtual Office / Virtual Office Pro - Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging and Call Recording
  • Virtual Contact Center - Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration

Why 8x8?

  • Global services: 12 data centers, patented geo-routing, global extension-to-extension dialing, and service in 100+ countries
  • Single platform: HD audio conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
  • Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader

Virtual Contact Centre

Looking for a complete communications suite? 8x8 also offers world-class contact centre capabilities. 

Learn more about how cloud-based contact centres are revolutionising the way companies serve their customers and increasing lifetime customer value.