Remote Hands Services
Syndeticom is the trusted provider of Remote Hands services for a broad range of companies across Australia and New Zealand.
With over twenty years’ industry experience, our specialty trained and certified technicians provide unparalleled hands-on expertise to your site in as little as sixty minutes, 24/7.

Service where you need it

From data cabling, patching services, server or network equipment deployment and configurations to simply just needing a trusted partner to manage that crucial project you are managing from afar, Syndeticom has the right people in the right places to help. Global organisations both small and large have come to rely on our trusted Remote Hands Services which offer support throughout Australia, allowing our clients to get on with what they do best, whilst we continue to do what we do best.

Syndeticom already has full-time staff located in many data centres, and is established inside or within proximity of all major colocation data centres in Australia. So from data centre maintenance and project works, to large relocations and ad-hoc moves and changes, Syndeticom Remote Hands Services are always available to our customers.

Watch our Remote Hands Video to discover the full range of services our remote hands team can offer.

 

Our Remote Hands Services include:

  • Data Centre installs, moves, adds and changes (IMAC)
  • Desk side installs, moves, adds and changes (IMAC)
  • Cable patching & cabling break-fix
  • Hands and eyes for device break-fix
  • Escorting of 3rd parties in the data centre
  • Goods management, receipting and movements
  • Rubbish removal
  • Remediation works
  • Cabinet installation and configuration
  • Cabinet power install, configuring & management
  • Tape management
  • Asset management
  • Consumables management
  • Management reporting
  • Part-time or full-time onsite technicians
  • Migration service
  • SLA with 24/7 response times

 

  • Industry-Leading Expertise
  • When it comes to handling business-critical hardware and connectivity, you can’t afford to have the wrong people in your data centre. Our remote hands technicians are specifically trained to work in business-critical environments supporting planned changes and break-fix events. They are also backed by the 25 years of leading edge technical experience and service that Syndeticom is renowned for.
  • Bespoke Contract Agreements
  • Syndeticom Remote Hands has earned a reputation for support with our local and global customers across various industries in their unmanned or business-critical sites. We work closely with our customers to tailor the right solution, specific to their business requirements and budget.
  • Fast Response Times
  • Syndeticom is already established inside or within proximity of all major colocation data centres in Australia. This means we can offer our clients super-fast response times to service requests - down to as little as 60 minutes, with minimal induction and establishment processes. Combine this with our competitive SLAs and 24/7 guaranteed response times and you can see why Syndeticom is the preferred partner for major data centre, telco, government, education and finance businesses.