In 2012, HIG was actively seeking a solution to managing their busy contact centre effectively and efficiently. Through their due diligence process and solution investigations Syndeticom was introduced to the IT Manager by Avaya and Zeacom as the partner of choice to deliver the solution and support that they customer required. Competitive pricing and committed support won Syndeticom the initial project, and following a successful initial deployment and year of support Syndeticom was introduced to many more sites in the following years.

Syndeticom has since saved HIG $,000’s on ongoing carrier services per month and continue to improve on their inter-site communications processes.

“Syndeticom has been our telecommunications provider for the past four years. Their knowledge and attention to quality has been invaluable to us during our updating of critical business systems, resulting in a smooth transition with minimal fuss. Most importantly, their after-sales support is of the highest standard. They are a true business partner.”