“Syndeticom was instrumental in the transition of our phone systems, from PABX to 8×8, they held our hands to ensure the transition was a smooth one. They recommended 8×8 from the very beginning as they knew from our requirements that this system could deliver everything we needed.
The fully integrated features such as video conferencing, Team Chat (internal messaging and chat for staff), call centre statistics and reporting have transformed many of our internal communication processes and really streamlined the way we work. Our staff are often out-and-about visiting clients and so the ability to use 8×8 via mobile is also an important feature.
Having headsets linked to the cloud rather than traditional telephone handsets have enabled more mobility – we can operate from multiple locations and were easily able to transition to working from home during the COVID-19 pandemic.
The team at Syndeticom are always happy to chat and discuss our requirements, we can rely on them for their technical expertise. They are easy to work with and I wouldn’t hesitate to recommend them as an 8×8 telephony service provider.”